Agrees to the following policy:
Buyer herein refers to everyone doing business with Al Madina Trader i.e., wholesaler and retailer buying in bulk or the individual consumer.
All sales on perfumes are final - all products leave our facility with superior packaging; not responsible for leakage, loss or damage in transit.
RISK OF LOSS:
All items purchased from Almadinatrader.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Almadinatrader.com, ships merchandise to most of the world. Shipping Fee includes Shipping charges plus Handling Fee and is calculated based on FedEx or USPS rates posted on their website. At our discretion we may choose to ship by best possible mode of shipping unless and otherwise specified by customer (Do not Substitute). We ship within 48 hours via FedEx or USPS except all Federal Holidays, Friday, Saturday and Sunday. Wholesale customers are required to have a minimum order of more than $ 250.00 per shipment. We do not accept International Credit Card Payment. Please pay with PayPal, Google Checkout, Wire Transfer or Western Union. For PayPal or Google Checkout, Please register your payment information at Link Below. For Western Union, please Checkout payment method as Check and We will email you the beneficiary name via email.
California business entity, email your California Resale Certificate at email@example.com or fax it at (714) 519-6781. We will only process the order after receiving Resale Certificate.
If we do not have the color or item in stock, we will substitute with similar and same price item. If you do not want us to substitute, please mark on comments, DO NOT SUBSTITUTE!!
On confirmation of payment the order will be shipped, no exceptions.
Domestic Shipment within USA:
The average shipping transit time within USA is 4 working days.
International Shipment to countries other than USA:
Priority Mail International receive package within 6 - 10 working days, barring any delays by Customs in the destination country.
International Buyers - Please Note:
* Import (Customs Charges) duties, taxes (VAT) and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
* Please check with your country's customs office to determine what these additional costs will be prior to buying.
* These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
* We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
A Performa invoice will be generated and will be sent to all international customers. Shipping cost will be added on all orders regardless of the order amount. Your invoice will not reflect import duties, taxes and other charges imposed in the destination country.
If the carrier is unable to make delivery for any circumstance other than our error, you will be responsible for the cost of re-shipping your package.
Any packages returned to us due to customer refusing delivery will be billed for the shipping charges incurred, plus a 25% restocking fee unless refused due to an error on our part.
All international customers are considered the importer of record and must comply with all laws and regulations of the country in which the cargo "shipment" arrives. As custom policies are different in different countries you may be subject to import duties and taxes and possible customs clearance charges. For full details contact your local customs office.
In the Customs forms we have to declare the value of your order. For example the contents of the package are listed as product type as shown below:
Watches value: US$75.00
Gift package is marked as "Gift," but the cost of the items is still shown on the customs form.
Alternate Contact E-mail Address: firstname.lastname@example.org
On most products alternative methods of shipping can be employed at additional charge. Please contact us if your shipment needs special handling such as insuring your shipment to protect against loss and damage while in transit.
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
There is a 30 days money back guarantee on all items that were not used, worn or damaged by the customer. Within 30 days, you can either request a refund or an exchange. After 30 days 20% restocking fees will apply. Shipping and handling charges are not refundable for any reason. If we ship your order for Free, we will charge you shipping of outgoing order if product is returned. If you return the item for exchange, because you did not like, we will charge the shipping for returning the product. There will be no refund on used or worn items as we do not sell used items. Merchandise sent back with parts missing also will not be granted refunds or exchanges. Please allow a grace period of 2-3 weeks for your items to be processed and shipped back to you or for the credit to show up on your credit card bill. You must return all items in original factory boxes, booklets, and plastic wraps. All merchandise returned for exchange or refund must be packed and insured properly to avoid loss or damage during shipping. Include a copy of the receipt along with a note requesting a refund or exchange. Return the merchandise to the address on top of the invoice. If we do not have the color or item in stock, we will substitute with similar and same price item. If you do not want us to substitute, please mark on comments, DO NOT SUBSTITUTE
Protect your valuable shipment against loss and damage in transit by buying appropriate level of Shipment Insurance Coverage. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file an insurance claim with the carrier.
RETURN or EXCHANGE POLICY:
No return or exchange on perfumes.
We guarantee that all products you buy are free of defects and suitable for intended use. If you are not satisfied with your item, please contact us within 24 hours of receiving the shipment.
There is also a 20% restocking fee on non-damaged items that are returned.
If you are returning an item, please contact us and describe the reasons for returning, indicating the invoice number and the date of delivery. We will issue a Merchandise Return Authorization Number (MRA #) that MUST be affixed on the outside of the return shipping package.
In ALL cases, shipping and handling fees are non refundable.
Customer is responsible for paying the shipping charges to return the merchandise to us.
To ensure appropriate credit, please follow the instructions.
- Request via email the Merchandise Return Authorization (MRA #).
- Please make sure to use the original packaging with all accessories and owner's manual. If the package is missing or damaged, no credit will be issued.
- Enclose a copy of the invoice.
- Please use safe and reliable shipping method that is verifiable, such as USPS Priority - Mail with Delivery Confirmation, FedEx, UPS or Insured Parcel Post for returning shipment.
- No C.O.D packages will be accepted.
- Return shipping cost is customer's responsibility.
You will be notified via e-mail of your refund once we have received and processed the returned item.