Buyer Agrees to the following
policy:
Buyer herein refers to everyone doing business with
almadinatrader.com i.e., wholesaler and retailer buying in bulk or the
individual consumer.
All sales on perfumes are final - all
products leave our facility with superior packaging; not responsible for
leakage, loss or damage in transit.
RISK OF
LOSS:
All items purchased from almadinatrader.com are made pursuant to a
shipment contract. This means that the risk of loss and title for such
items pass to you upon our delivery to the carrier.
almadinatrader.com, ships merchandise to most of the world. Shipping Fee includes Shipping charges plus
Handling Fee and is calculated based on FedEx or USPS rates posted on their
website. At our discretion we may choose to ship by best possible mode
of shipping unless and otherwise specified by customer (Do not
Substitute). We ship within 48 hours via FedEx or USPS except all
Federal Holidays, Friday, Saturday and Sunday. Wholesale customers are
required to have a minimum order of more than $ 250.00 per shipment. We
do not accept International Credit Card Payment. Please pay with PayPal,
Google Checkout, Wire Transfer or Western Union. For PayPal or Google
Checkout, Please register your payment information at Link Below. For
Western Union, please Checkout payment method as Check and We will email
you the beneficiary name via email.
California business
entity, email your California Resale Certificate at almadinatrader@gmail.com
or fax it at (714) 623-7240. We will only process the order
after receiving Resale Certificate.
If we do not have the
color or item in stock, we will substitute with similar and same price
item. If you do not want us to substitute, please mark on comments, DO
NOT SUBSTITUTE!!
On confirmation of payment the order will
be shipped, no exceptions.
Domestic Shipment within USA:
The average shipping transit time within USA is 4 working days.
International Shipment to countries other than USA:
Priority
Mail International receive package within 6 - 10 working days, barring
any delays by Customs in the destination country.
International Buyers - Please Note:
* Import (Customs Charges) duties, taxes (VAT) and charges are not
included in the item price or shipping charges. These charges are the
buyer's responsibility.
* Please check with your country's customs
office to determine what these additional costs will be prior to buying.
* These charges are normally collected by the delivering freight
(shipping) company or when you pick the item up - do not confuse them
for additional shipping charges.
* We do not mark merchandise
values below value or mark items as "gifts" - US and International
government regulations prohibit such behavior.
A Performa invoice will be generated and will be sent to all
international customers. Shipping cost will be added on all orders
regardless of the order amount. Your invoice will not reflect import
duties, taxes and other charges imposed in the destination country.
Delivery Exceptions
If the carrier is unable to make delivery for any circumstance other than our error, you will be responsible for the cost of re-shipping your package.
Any packages returned to us due to customer refusing delivery will be billed for the shipping charges incurred, plus a 25% restocking fee unless refused due to an error on our part.
Customs Information:
All international customers are
considered the importer of record and must comply with all laws and
regulations of the country in which the cargo "shipment" arrives. As
custom policies are different in different countries you may be subject
to import duties and taxes and possible customs clearance charges. For
full details contact your local customs office.
In the Customs
forms we have to declare the value of your order. For example the
contents of the package are listed as product type as shown below:
Watches value: US$75.00
Gift package is marked as "Gift," but
the cost of the items is still shown on the customs form.
Alternate Contact E-mail Address:
almadinatrader@gmail.com
On most products alternative methods of shipping can be employed at
additional charge. Please
contact us if your shipment needs special handling such as insuring
your shipment to protect against loss and damage while in transit.
Our company offers only the finest products available and we make
every effort to meet your high standards for quality products, accurate
descriptions, reliable shipping and exceptional customer service. If you
should experience a problem, question or concern, please contact us
immediately.
Return Policy:
There is a 30 days money back
guarantee on all items that were not used, worn or damaged by the
customer. Within 30 days, you can either request a refund or an
exchange. After 30 days 20% restocking fees will apply. Shipping and
handling charges are not refundable for any reason. If we ship your
order for Free, we will charge you shipping of outgoing order if product
is returned. If you return the item for exchange, because you did not
like, we will charge the shipping for returning the product. There will
be no refund on used or worn items as we do not sell used items.
Merchandise sent back with parts missing also will not be granted
refunds or exchanges. Please allow a grace period of 2-3 weeks for your
items to be processed and shipped back to you or for the credit to show
up on your credit card bill. You must return all items in original
factory boxes, booklets, and plastic wraps. All merchandise returned for
exchange or refund must be packed and insured properly to avoid loss or
damage during shipping. Include a copy of the receipt along with a note
requesting a refund or exchange. Return the merchandise to the address
on top of the invoice. If we do not have the color or item in stock, we
will substitute with similar and same price item. If you do not want us
to substitute, please mark on comments, DO NOT SUBSTITUTE
Protect your valuable shipment against loss and damage in transit
by buying appropriate level of Shipment Insurance Coverage. If your item
was damaged during shipment, please contact us and we will send you
proper instructions on how to file an insurance claim with the
carrier.
RETURN or EXCHANGE POLICY:
No return or exchange
on perfumes.
We guarantee that all products you buy are free of
defects and suitable for intended use. If you are not satisfied with
your item, please
contact us within 24 hours of receiving the shipment.
There is also a 20%
restocking fee on non-damaged items that are returned.
If you are returning an item, please
contact us and describe the reasons for returning, indicating the
invoice number and the date of delivery. We will issue a Merchandise
Return Authorization Number (MRA #) that MUST be affixed on the outside
of the return shipping package.
In ALL cases, shipping and handling fees are non refundable.
Customer is responsible for paying the shipping charges to return the
merchandise to us.
To ensure appropriate credit, please follow the instructions.
- Request via email the Merchandise Return Authorization (MRA #).
- Please make sure to use the original packaging with all accessories
and owner's manual. If the package is missing or damaged, no credit will
be issued.
- Enclose a copy of the invoice.
- Please use
safe and reliable shipping method that is verifiable, such as USPS
Priority - Mail with Delivery Confirmation, FedEx, UPS or Insured Parcel
Post for returning shipment.
- No C.O.D packages will be accepted.
- Return shipping cost is customer's responsibility.
You will be notified via e-mail of your refund once we have received and
processed the returned item.
